Business Process Outsourcing is increasingly becoming a strategic management tool to deliver world-class process performance.

Increasingly major organisations are outsourcing major business processes in order to:

• Achieve long-term cost savings
• Achieve IT-enabled business transformation
• Allow management to focus on core business
• Gain access to best-in-class skills and capabilities
• Achieve service quality improvements

Siemens BPO Global Sourcing Model

Over time operational requirements will certainly change and it is critical that your operations have the strategic flexibility to respond to changes both to the world economy, legislative developments and the political climate. Our presence in 190 countries provides you with security, portability and the ability to access the best skills at the lowest cost.

We enable you to deliver the benefits of global process delivery with the security of working with Siemens - onshore security at offshore price. Siemens IT Solutions and Services leverages Siemens global scale, technology capabilities and existing global processing operations to deliver the right options for locating service operations.

Ensuring seamless integration with existing onshore operations and high-quality end-to-end process delivery requires an integrated end-to-end approach with enabling technologies. Siemens is positioned to provide our clients with all the end-to-end components to deliver highest quality service:

• Global process transitioning
• 3,000 + staff performing client service operations
• Large scale mail handling
• Imaging and document handling centres
• Call centres
• Print fulfillment centres
• Multiple onshore processing location
• Multiple global service delivery locations:
• Service management
• Process improvement
• Process re-engineering
• Process automation
• Technology capabilities
• CRM

Our Global Sourcing Approach to Business Process Outsourcing

Siemens IT Solutions and Services has a decade of experience in sourcing business processes successfully around the world both for ourselves and for our customers. Our approach is to look at our global backbone and evaluate each location against our customers' priorities. Whether these priorities are costs, access to specific technical or language skills or the ability to provide 24/7 service our scale and reach means we can deliver best value to our customers. At the same time we build a robust and simple infrastructure that avoids excess expenditure and allows our customers the flexibilty and portability they need as their markets and the global economy develop. We also ensure our customers have a global platform that is resilient, robust and able to respond quickly to required legislative or regulatory change.